Frequently asked questions

Add up the running watts of everything you want to power at the same time, then allow for the extra starting watts of anything with a motor, such as a refrigerator, sump pump or air conditioner. Every product page lists the starting and running watts. Email us your list and we will help you choose.

Inverter generators produce clean, stable power that is safe for laptops, phones and other sensitive electronics, and they run quieter and more efficiently. Conventional portable generators give you more watts for the money, which suits home backup and job sites.

Only through a transfer switch or interlock installed by a licensed electrician. Never back-feed a generator through a wall outlet. Home standby generators, such as the Generac models we carry, include a transfer switch and must be installed by licensed professionals.

Never run a gas generator indoors, in a garage or near windows, doors or vents: exhaust contains carbon monoxide. Battery power stations from EcoFlow and EGO have no fuel or fumes and are safe to use indoors.

Generators ship without fuel. Some models include engine oil; the product page and the manual list what is included and what to add before the first start.

Honda, Generac, Champion Power Equipment, Westinghouse, DuroMax, BE Power Equipment, GENMAX, PowerSmart, Pulsar, Aceup Energy, GridGuard, A-iPower, Amerisun and VEVOR, plus power stations from EcoFlow and EGO.

No. The Mammotion and Navimow robot mowers we carry use RTK, LiDAR or vision positioning instead of a perimeter wire. You map the lawn and set zones and schedules in the manufacturer’s app.

Each product page lists the lawn size, cutting width and runtime. Robot mowers are rated by lawn area, from 1/4 acre (1,010 m²) up to 1.5 acre (6,070 m²), and cordless mowers by acreage per charge.

Kits include batteries and a charger; tool-only listings do not. The Included line in each product’s specifications shows exactly what is in the box.

Mammotion, Navimow, Milwaukee, RYOBI, Makita, DEWALT and ECHO.

Our grills come from Kenyon, ElectriChef, Fire Magic, Coyote Outdoor Living and Blaze, all brand-new.

Yes. Every price includes delivery to the 48 contiguous states and Washington, DC. Nothing extra is added at checkout.

Orders are processed within 0–24 hours and usually arrive within 2–4 working days after shipping. You receive tracking by email as soon as your order ships.

Sheds travel by guaranteed pallet delivery, and large grills, generators over 150 lb, yard equipment and garden fountains by expedited pallet delivery, to your kerb or driveway. Lawn mowers, power stations, portable generators and small grills come by courier or courier to your door. Every option is free and arrives within 2–4 working days. See shipping and delivery.

No. Freight is delivered to your kerb or driveway, and drivers are not required to carry items onto your property, so please have someone available to help with the heavier boxes.

Use the tracking link in your shipping email, or enter your order number and email on our order tracking page.

We deliver free across the UK mainland. For the Scottish Highlands, Northern Ireland, the Channel Islands or other remote areas, email support@yardix.co.uk before ordering and we’ll confirm delivery and any surcharge.

You have 30 days from delivery to return an unused item in its original packaging for a full refund. See our returns policy.

We do. Return shipping is free and there is no restocking fee. Large items like sheds are collected by a free freight pickup.

Within 2–4 working days of the item arriving back at our warehouse, to your original payment method. Your bank may take a few extra days to show it.

Email support@yardix.co.uk within 48 hours of delivery with photos of the item and the packaging. We send a replacement or a full refund at no cost to you.

Warranty terms are set by each manufacturer, and every product page lists its exact terms. If a problem comes up, contact us first and we help you with the next steps.

Email support@yardix.co.uk with your order number, the product and model, a description of the problem and photos. We confirm the next steps within 2 working days and guide you through the claim with the manufacturer. See our warranty page.

Visa, Mastercard, American Express and Discover, plus Apple Pay and Google Pay on supported devices. Payments are processed securely by Stripe, and we never see or store your full card number.

Email support@yardix.co.uk as soon as possible with your order number. Because orders ship within 24 hours, changes are only possible before your order leaves; after that, you can use our free 30-day returns.

Email support@yardix.co.uk. We are a small team based in London, North Carolina, and every message is answered by a real person.