Free delivery on every order across the UK mainland. We dispatch in 0–1 days and most orders arrive in 2–4 working days.
How we ship
- Parcel courier
- Smaller items such as portable generators, power stations, robot and cordless mowers and yard equipment travel by courier, typically DPD or Parcelforce, to your door.
- Pallet delivery
- Large or heavy items such as built-in grills, standby generators and cast stone fountains travel by pallet on a tail-lift vehicle, delivered to your kerb or driveway.
The delivery method for your order is shown at checkout.
Preparing for a pallet delivery
The driver delivers to the kerb or driveway and cannot carry goods into a property, over steps, or through narrow access. Please make sure there is firm, level ground and room for a large vehicle, and that someone is there to receive and sign for the delivery. Tell us before ordering if access is restricted.
Where we deliver
We deliver free across the UK mainland. For the Scottish Highlands and islands, Northern Ireland, the Isle of Man and the Channel Islands, email support@yardix.co.uk before ordering and we will confirm whether we can deliver and any surcharge.
Delivery timing and your rights
Unless we agree a different date with you, we deliver within 30 days of the contract being formed, as required by the Consumer Contracts Regulations 2013. If a delivery is going to be late we will tell you. Goods become your responsibility once they are delivered to the address you gave us.
Tracking and missed deliveries
We email tracking as soon as your order ships. If you miss a parcel delivery the courier will leave instructions. Pallet deliveries are booked in advance; if nobody is there, a redelivery charge may apply from the carrier.
Damaged in transit
Check the goods on arrival. If anything is damaged, note it with the driver where you can and email support@yardix.co.uk with photographs. We will arrange a replacement or a full refund at no cost to you.