You have a legal right to cancel most online orders within 14 days. At Yardix we go further: 30 days from delivery, we pay return collection, and there is no restocking fee.
Your legal rights
Because you buy from us online, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you the right to cancel without giving a reason. That right runs for 14 days from the day you, or someone you name, receives the goods. If you cancel, you then have 14 days to send the goods back.
Separately, the Consumer Rights Act 2015 says goods must be of satisfactory quality, fit for purpose and as described. If they are not, you have a 30-day right to reject for a full refund. After 30 days we will repair or replace, and if that does not work you can claim a refund.
Nothing on this page reduces those rights. Our 30-day policy sits on top of them.
Our 30-day window
You have 30 days from delivery to tell us you want to return an item. Goods should be unused and in a condition that lets us resell them, with the original packaging where possible. You may handle goods as you would in a shop. If you go beyond that and reduce their value, we may deduct a reasonable amount.
How to return something
- 1. Tell us
- Email support@yardix.co.uk with your order number. You can use the statutory model cancellation form, but any clear statement is enough.
- 2. We arrange collection
- Parcel items go back by courier. Pallet items, such as large grills, standby generators and fountains, are collected from your kerb or driveway on a booked date.
- 3. We refund
- Once the goods reach us, or you give proof of return, we refund within 14 days to the original payment method.
What we refund
We refund the price you paid plus the standard delivery cost. Our UK delivery is free, so there is normally no delivery charge to refund. If you chose a more expensive delivery option, we refund the standard rate.
Faulty or damaged on arrival
Check your item when it arrives. If it is damaged or faulty, email support@yardix.co.uk with photographs within a reasonable time. We arrange collection and a replacement or full refund at no cost to you. Please do not arrange a repair yourself before speaking to us.
Limited exceptions
The statutory right to cancel does not apply to goods made to your specification or clearly personalised, or to sealed goods unsealed after delivery where returning them would not be hygienic. It does not cover damage caused by misuse, unauthorised modification, or installation that does not follow the manufacturer instructions.
If you are unhappy
Contact us first at support@yardix.co.uk or +44 20 7635 7916 and we will try to put it right. If we cannot resolve it, you may be able to use an alternative dispute resolution scheme, and you can get free advice from Citizens Advice.
Yardix, 20 Abchurch Ln, London EC4N 7BB, United Kingdom.