Everything we sell is brand new and covered by the manufacturer’s warranty. That warranty is in addition to your legal rights, not instead of them.
Your legal rights come first
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If they are not, you have a 30-day right to reject for a full refund. After 30 days we will repair or replace, and if that does not work you can claim a refund. A manufacturer warranty never reduces these rights.
What the manufacturer warranty covers
Cover and length are set by each manufacturer and are shown on the product page. It normally covers defects in materials and workmanship under normal domestic use.
How to make a claim
- 1. Contact us
- Email support@yardix.co.uk with your order number and a description, with photographs or video where you can.
- 2. We handle it with the manufacturer
- We raise the claim and keep you updated. You do not have to deal with the manufacturer yourself.
- 3. Repair, replacement or refund
- The outcome depends on the fault and your rights under the Consumer Rights Act.
What is not covered
Normal wear, consumable parts, accidental damage, misuse, unauthorised repair or modification, incorrect installation, corrosion from storage outdoors against the manufacturer’s instructions, and use beyond the conditions the product was designed for.
Installation
Built-in grills, standby generators and any fixed electrical or gas appliance must be installed by a suitably qualified person, following the manufacturer’s instructions and UK regulations. Incorrect installation can void the manufacturer warranty and is not covered.
Need help?
Email support@yardix.co.uk or call +44 20 7635 7916, Monday to Friday, 9am–5pm.