Everything we sell is brand new and carries the manufacturer’s warranty. That warranty sits on top of your legal rights, never in place of them. If something goes wrong, deal with us first: your contract is with Yardix, not with the manufacturer.
Your legal rights
Under the Consumer Rights Act 2015, anything we sell you must be of satisfactory quality, fit for the purpose it is sold for, and as described. If it is not, the law gives you a route back to us, whatever the manufacturer’s warranty says.
- The first 30 days
- You have a short-term right to reject. If the goods are faulty you can have a full refund, and you do not have to accept a repair instead.
- After 30 days, within six months
- You can ask for a repair or a replacement. During this period the law assumes the fault was there when it was delivered, so it is for us to show otherwise, not for you to prove it.
- After six months
- You can still ask for a repair or replacement, but it is for you to show the fault was present at delivery. In practice a photograph, a description of what happened and when, and the manufacturer’s own assessment usually settle it.
- If a repair or replacement fails
- You have a final right to reject. We refund you, though we may reduce the amount to reflect the use you have had after the first six months.
A claim under the Consumer Rights Act can be brought for up to six years in England, Wales and Northern Ireland, and five years in Scotland. That is a time limit for going to court, not a six-year guarantee: the older the product, the more likely a fault is wear rather than a defect.
Separately, the Consumer Contracts Regulations 2013 give you 14 days to change your mind on anything bought online, for any reason. We extend that to 30 days. See returns and refunds.
Warranty versus legal rights
| Manufacturer warranty | Consumer Rights Act | |
|---|---|---|
| Who gives it | The manufacturer, voluntarily | The law, automatically |
| Who you claim from | Us, acting for you | Us. Your contract is with Yardix |
| How long | Whatever the maker states | Up to six years, five in Scotland |
| What it covers | Defects in materials and workmanship | Goods not of satisfactory quality, not fit for purpose, or not as described |
| Proof | As the warranty states | On us for the first six months |
| Can it be reduced | Yes, by its own terms | No. Nothing can sign away these rights |
If the warranty has run out, your statutory rights have not. A three-year-old barbecue whose burners have rusted through in normal use may well not have been of satisfactory quality, and that is a conversation worth having with us.
How long cover lasts
Warranty length is set by each manufacturer and differs widely, including between ranges from the same brand. The exact term for the product you are looking at is on its own product page, under the specifications. As a rough guide for the kinds of things we sell:
| Range | What is usually covered separately |
|---|---|
| Gas and charcoal barbecues | Burners, cooking grates, the firebox and the lid are often covered for different lengths, with the body carrying the longest term |
| Ceramic kamados | The ceramic body typically carries a much longer term than the metal bands, hinges and gaskets |
| Pizza ovens | The shell and the burner are usually covered separately from the stone, which is treated as a consumable |
| Generators | Engine and alternator are often covered on different terms, and commercial use usually shortens both |
| Power stations and solar | Cover is usually quoted as a number of years or a number of charge cycles, whichever comes first |
| Robot mowers | The machine and the battery are almost always covered separately, with the battery carrying the shorter term |
| Resin sheds | Long cover on the panels and structure, shorter on moving parts such as doors, hinges and locks |
What a warranty normally covers
- Defects in materials or workmanship that show up in normal domestic use
- A part that fails before it reasonably should
- Something that arrives already faulty, which is also a straightforward refund or replacement under your legal rights
- Replacement parts, and in many cases the labour to fit them, where the maker’s terms include it
What it does not cover
- Normal wear. Grates discolouring, stones staining, blades blunting and batteries slowly holding less charge are all expected with use.
- Accidental damage, including anything dropped, knocked over or damaged by weather the product was not designed for.
- Rust from leaving it out when the instructions say to cover it or bring it in. Coastal salt air is particularly hard on stainless steel and is usually excluded unless the product is sold as marine grade.
- Misuse or modification, including running an appliance on the wrong fuel or gas pressure, or fitting parts that are not the manufacturer’s.
- Repairs by someone not approved by the manufacturer. Opening a sealed unit yourself will usually end the warranty.
- Incorrect installation, including gas or electrical work done by someone not qualified to do it.
- Commercial, rental or hire use of a product sold for domestic use.
Consumables and wear parts
Some parts are designed to be replaced. They are not covered by a warranty once they wear out in normal use, though they are still covered if they arrive faulty or fail far sooner than they should.
- Barbecues: flame tamers and heat deflectors, grates, drip trays, igniter batteries, gaskets and rotisserie motors
- Kamados: felt or wire gaskets, fire bowls and firebox pieces, which are expected to crack over time
- Pizza ovens: baking stones, which stain and may crack with thermal shock
- Generators: spark plugs, air and fuel filters, oil, pull cords and starter batteries
- Mowers: blades, belts, wheels and boundary pegs
- Power stations and solar: cables, connectors and fuses
Installation, gas and electrical work
Several things we sell must be installed by someone qualified. Doing it another way is dangerous, may be an offence, and will end the manufacturer’s warranty.
- Gas appliances
- Any appliance connected to a fixed gas supply, including built-in barbecues and outdoor kitchen islands plumbed to natural gas, must be installed by a Gas Safe registered engineer. Bottled LPG appliances must use a regulator and hose rated for the gas and the pressure.
- US-specification gas products
- Some items in the range are supplied to US specification with US fittings. They need a UK-compatible regulator and hose, and the connection should be checked by a Gas Safe registered engineer. Where that applies it is stated on the product page.
- Fixed electrical work
- Anything wired into the mains, including built-in electric grills and any transfer switch, must be installed by a qualified electrician and notified under the Building Regulations where required.
- Generators
- Run them outdoors only, never in a garage, shed or anywhere enclosed. Exhaust contains carbon monoxide. Never back-feed a generator through a wall socket; have an electrician fit a transfer switch or interlock.
- Sheds and islands
- These need a flat, level, load-bearing base built to the footprint on the product page. A shed assembled on an uneven base will not line up, and that is not a manufacturing fault.
Registering your product
Some manufacturers ask you to register within a set period after delivery, and a few extend the warranty if you do. Registration is never required for your legal rights against us, but it is worth doing. Keep your order confirmation: it is your proof of purchase, and we can resend it at any time.
Damage in transit
Large items travel by pallet. Check the packaging before you sign, and if the outer packaging is damaged, note it on the driver’s paperwork. Tell us within 48 hours of delivery, with photographs of the packaging and the item, and we will sort it out. Reporting it quickly is what lets us claim against the carrier, which is why the window is short. This does not affect your 30-day right to reject faulty goods.
How to make a claim
- 1. Email us
- Write to support@yardix.co.uk with your order number, what has gone wrong, when it started, and how the product has been used and stored. Photographs or a short video of the fault help more than anything else. For a generator or power station, the model and serial plate matters too.
- 2. We assess it with you
- Often we can tell straight away whether it is a warranty matter, a part you can replace yourself, or something covered by your statutory rights. We will say which, and why.
- 3. We raise it with the manufacturer
- You do not deal with them yourself. We open the claim, send the evidence and chase it.
- 4. Repair, replacement or refund
- Which one depends on the fault, its age and your rights. Within 30 days of delivery a faulty product means a full refund if that is what you want.
How long a claim takes
We acknowledge every warranty email within one working day. Most manufacturers respond within three to five working days, and a straightforward part is usually dispatched within a week of being approved. Larger items that need an engineer’s report take longer. We will tell you what is happening rather than leave you waiting, and if a manufacturer goes quiet we chase them.
Business and hire use
Nearly everything here is sold for domestic use. Using a product commercially, on a site, or hiring it out usually shortens or voids the manufacturer’s warranty, and buying as a business changes your statutory position: the Consumer Rights Act protections described above apply to consumers. If you are buying for a business, tell us first and we will confirm what cover applies.
If we cannot put it right
Tell us, and we will look at it again. If we still cannot agree, you can take the matter further:
- Contact Citizens Advice on 0808 223 1133 for free advice on your rights.
- If you paid by credit card and the item cost more than £100, you may have a claim against your card provider under section 75 of the Consumer Credit Act 1974.
- If you paid by debit card, ask your bank about chargeback.
- You can ask us to agree to alternative dispute resolution. We will tell you whether we accept and which provider, and we are not obliged to use one.
Contact us
Email support@yardix.co.uk or call +44 20 7635 7916, Monday to Friday, 9am–5pm. A real person answers, and warranty claims are handled by the same small team that took your order.